FREQUENTLY ASKED QUESTIONS
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
COMPANY INFORMATION
How long have you been a breeder?
We have been breeders since April 16, 2019, and have over five years of experience providing loving, healthy puppies to families.
Where are you located?
We are located in Fayetteville, NC, just 10 minutes away from Fort Bragg.
When will you have new litters available?
We do not have an exact date for when we will have new puppies available. We can only confirm future litters once our female dogs are pregnant. Please check back with us for updates or follow our social media for announcements!
Do you sell teacup puppies?
We do not breed teacup puppies. Hart's Precious Pups LLC has decided never to breed teacups due to the unsafe breeding methods commonly used and the health issues associated with them.
How can we contact you after picking up the puppies?
You are welcome to contact us at any point throughout your pup’s life. The best way to reach us is by text or email. We also love receiving photos of your puppy as they grow!
What is your refund policy?
All deposits and payments are non-refundable. However, if a health issue arises that is covered by our health guarantee, we may offer an exchange for another puppy under certain conditions.
What payment methods do you accept?
We accept payments through Cash App, Apple Pay, Square, and other secure payment methods. Please note that additional processing fees may apply.
Can I exchange my puppy?
Exchanges are only permitted for health-related reasons covered under our health guarantee. Any exchange requests must be reviewed and approved by Hart’s Precious Pups LLC.
Do you offer delivery services?
Yes, we can arrange delivery depending on your location. Please contact us directly to discuss delivery options and fees.
How do I contact you?
You can reach us by phone at (910) 719-9105 or by email. For text messages, we are currently using a temporary number while we resolve an issue with our regular line.
Find answers to our most frequently asked questions.
PURCHASING INFORMATION
What breeds do you offer?
We specialize in breeding Shih Tzus and Cockapoos
How can I reserve a puppy?
To reserve a puppy, you will need to complete a puppy purchase application and pay a non-refundable deposit. The deposit secures your puppy until the designated pick-up date.
Do you offer in-person visits?
For safety reasons, we do not allow in-person visits to our home kennel. However, we offer virtual meetings through Google Meet so you can see the puppies before making a decision.
How do virtual meetings work?
Virtual meetings at Hart's Precious Pups LLC are conducted through Google Meet. Once you schedule a meeting using the provided link, you will receive a confirmation with the meeting details. At the scheduled time, you can join the meeting using your device (computer, tablet, or smartphone) with internet access. During the meeting, you will have the opportunity to see the available puppies, ask questions, and get to know more about our breeding practices. It’s a convenient way to connect with us and learn more without the need for in-person visits.
When can I pick up my puppy?
Puppies are typically ready for pick-up at 8–10 weeks of age. We will notify you of the exact date and schedule a pick-up time. All final payments must be made by the time of pick-up.
What should I expect during the pick-up process?
At pick-up, you will receive your puppy along with a rehoming packet, wellness records, birth certificate, CKC registration (if applicable), and a receipt. The final contract will be signed during this time as well.
What is included in the health guarantee?
Our health guarantee covers specific genetic health conditions that may arise. Full details are included in the puppy's health contract.
What can cause Hart's Precious Pups to not allow a puppy to leave our care at 8 weeks?
Hart's Precious Pups may delay the rehoming of a puppy if there are concerns regarding the puppy’s development. We prioritize the health and well-being of our puppies and will only allow them to be rehomed once any issues have been resolved.
Examples of situations that may cause a delay include:
- The puppy is not independently eating dry food by eight weeks.
- The puppy is losing weight at an alarming rate a few weeks before the rehoming date.
- The puppy's weight is not appropriate for safe travel.
We believe in ensuring that our puppies are fully ready for their new homes.
Do Hart's Precious Pups offer a waiting list?
Yes, we do offer a waiting list, but it is available only to those who are serious about purchasing a puppy. If you would like to apply for our waiting list, please contact us for more details.
What’s the price of our deposits?
Deposits at Hart's Precious Pups LLC are set at 17% of the total puppy price or $340, whichever amount is greater. However, if you are scheduled to pick up your puppy within three days, we ask for a reduced deposit of $100. This fee covers the cost of customizable items and final exam fees, and it helps us manage last-minute changes from buyers.
Please note that deposits are only refundable if an issue occurs that is under our control.
Can I switch puppies after placing my deposit?
Yes, you can switch to an available puppy offered by our company, even if it is a different breed. If the new puppy costs more or less than your original choice, you will need to adjust the payment accordingly. However, you cannot switch to a puppy that has not yet been born.
Find answers to our most frequently asked questions.
PUPPY INFORMATION
How much will my puppy weigh as an adult?
While we cannot guarantee an exact weight, here are the estimated adult weights for our puppies:
- Cockapoos: 12-22 lbs.
- Shih Tzu: 9-16 lbs.
Are your puppies kid/family friendly?
Our puppies are raised with plenty of human interaction to ensure they are comfortable around people. They are not trained to be aggressive. Before puppies leave our care, we provide new owners with a full overview of their personality types.
We do recommend that young children always have supervised playtime with the puppies for everyone’s safety.
Are your litters hypoallergenic?
No dog is completely 100% hypoallergenic. However, our poodle mixes are typically considered hypoallergenic. Yorkshire Terriers and Shih Tzus are also known to be hypoallergenic breeds. While Cocker Spaniels are high-shedding dogs, when bred with a poodle, their puppies usually inherit hypoallergenic traits.
What colors are your puppies likely to be as adults?
Puppies often change colors as they grow, so we cannot predict their exact coat color in adulthood. For instance, Yorkipoos may end up being a completely different color than what they are born with. We will keep new owners updated on any changes to the puppy's coat as they develop.
What should I feed my puppy?
We currently feed our puppies Purina Pro Plan Puppy Shredded Blend Chicken & Rice Formula with Probiotics Dry Dog Food. While you can change your puppy's food, we recommend making the transition gradually to avoid any digestive issues.